1. Introduction
NileDash (“we”, “us”, “our”) respects your privacy. This policy explains what personal data we collect when you use our website, apps, and related services, how we use it, and the choices you have.
2. Information we collect
Account and profile
- Name, email address, phone number
- Profile photo (if you upload one)
- Password or authentication identifiers (handled securely)
Orders and delivery
- Delivery addresses and saved locations
- Order history, payment method type, and transaction references
- Support messages related to your orders
Device and usage
- Approximate or precise location (when you allow it) for delivery and search
- Device type, browser, IP address, and app usage events
- Cookies or similar technologies needed for sessions and security
3. How we use your information
- Create and manage your account
- Process orders, payments, and deliveries
- Show nearby merchants and calculate delivery fees
- Send order updates, service notices, and (where allowed) promotions
- Prevent fraud, abuse, and security incidents
- Improve the product with aggregated analytics
4. Sharing of information
We share data only as needed to run the platform:
- Merchants — order details required to fulfil your request
- Couriers — name, phone, and delivery address for that order
- Payment providers — limited data needed to process payments
- Service providers — hosting, SMS, maps, analytics under contracts
- Legal — when required by law or to protect rights and safety
We do not sell your personal information.
5. Location data
Location is used to set your delivery address, search places, and estimate fees. You can deny or revoke location permission in your device or browser settings. Saved addresses remain available until you remove them.
6. Data retention
We keep account and order records for as long as your account is active and as needed for legal, tax, dispute, and fraud-prevention purposes. You may request deletion of your account subject to outstanding obligations.
7. Security
We use technical and organisational measures to protect personal data, including encrypted connections and restricted access. No system is perfectly secure; please protect your login credentials.
8. Your choices
- Update profile and contact details in your account
- Manage saved delivery addresses
- Opt out of marketing messages where offered
- Request access, correction, or deletion of personal data where applicable
9. Children
NileDash is not directed at children under the age required by local law to consent to online services. We do not knowingly collect data from such children.
10. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date above will change when we do. Continued use of NileDash after updates means you accept the revised policy.
11. Contact
For privacy questions or data requests, use the contact details in our website footer or support channels.
Related: Terms & Conditions.